Sinergi Publika Governansi

Transforming Public Services for an Adaptive and Responsive
Digital Public Service Design Consultancy
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Digital Service Design and Transformation

We help reimagine and build public services that are simple, seamless, and user-centered.

  • Digital service audit and readiness assessment
  • Service journey mapping and citizen/user experience research
  • Designing omni-channel services (web, mobile apps, kiosks, chatbots)
  • Integrating behavioral insights into digital service design

e-Government Strategy and Architecture

We support clients in building robust digital foundations.

  • National and local e-government strategy formulation
  • Government as a Platform (GaaP) architecture design
  • Cloud, cybersecurity, and data governance advisory
  • Smart city service ecosystem development

Citizen and User Engagement Platforms

Modern public services are two-way conversations.

  • Designing feedback and grievance redressal systems
  • Participatory budgeting and e-consultation platforms
  • Community engagement apps and dashboards
  • Digital literacy campaigns for citizen empowerment

Agile Implementation and Capacity Building

Digital transformation is not just about technology — it’s about culture.

  • Agile governance and rapid prototyping methods
  • Digital skills and change management training for public servants
  • Building innovation labs and digital service teams inside government agencies
  • Monitoring and adaptive learning mechanisms for continuous service improvement
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Participant Profile:

Village heads, municipal officers, corporate social responsibility (CSR) teams.

Course Cost (excluding VAT): Rp. 1.888.000
Minimum Peserta: 20 

CPD: 6 hours

Location: Room Meeting

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